The Answer in 60 Seconds Per the MOM List of Designated Platform Operator (PO) Insurers PDF, 6 insurers are designated for platform operator WICA policies under the Platform Workers Act 2024: Chubb, Etiqa, Grabinsure, Great Eastern General, Income, Singapore Life. The Act came fully into force on 1 January 2025 (MOM commencement press release, 17 December 2024).

The Sourced Detail

What changed on 1 January 2025

Per the MOM press release of 17 December 2024, the Platform Workers Act 2024 came fully into force on 1 January 2025 after a phased commencement. It strengthens protections for platform workers in three areas:

  1. Housing and retirement adequacy through CPF contributions by both platform operators and workers
  2. Financial compensation if injured while working — work injury compensation at the same level as employees under WICA 2019
  3. A legal framework for representation through Platform Work Associations

Under section 24 of the Work Injury Compensation Act 2019 as extended by the Platform Workers Act 2024, platform operators must provide their platform workers with work injury compensation insurance at the same level of coverage as employees under WICA.

Who counts as a platform worker / platform operator

Per the MOM platform workers WICA page: platform workers are workers who provide platform services (typically delivery and ride-hail) under management control by the platform operator. Per the NTUC explainer, the system covers private-hire drivers, delivery riders, and other platform-based service providers as defined under the Platform Workers Act. Independent contractors outside platform work, self-employed persons, domestic workers, and uniformed personnel (SAF, Police, SCDF) remain excluded.

The 6 designated PO insurers (verbatim from MOM's PDF, 26 December 2024 list)

Per the MOM Platform Operator Designated Insurer PDF:

  1. Chubb Insurance Singapore Limited — UEN 199702449H — designation expiry 15 Oct 2027
  2. Etiqa Insurance Pte. Ltd. — UEN 201331905K — designation expiry 15 Oct 2027
  3. Grabinsure (S) Pte. Ltd. — UEN 201816089H — designation expiry 23 Dec 2027
  4. Great Eastern General Insurance Limited — UEN 192000003W — designation expiry 17 Oct 2027
  5. Income Insurance Limited — UEN 202135698W — designation expiry 16 Oct 2027
  6. Singapore Life Ltd — UEN 196900499K — designation expiry 15 Oct 2027

Each entry includes a hotline and claims email. This is a smaller, specialised pool than the 24-insurer employer list.

Why the PO list is smaller than the employer list

MOM-designated PO insurers are required to maintain dedicated claimant support, including hotlines and email channels with response-time service levels for claimant enquiries, and to submit annual audit reports to MOM (specific service-level targets are set in the MOM designation framework; SMEs should verify the current published service standards on the MOM platform workers WICA page before relying on specific response-time figures).

PO WICA also includes anti-discrimination provisions: designated insurers cannot cherry-pick low-risk workers or refuse coverage based on age, race, gender, health status or occupation type. The cohort risk profile (delivery riders on motorcycles, in particular) is materially different from a typical office or industrial workforce, which is why the underwriting pool is intentionally narrower.

Differences vs employer WICA

DimensionEmployer WICAPlatform Operator WICA
StatuteWICA 2019WICA 2019 as extended by Platform Workers Act 2024
Who buysEmployerPlatform operator
Who's coveredEmployees under contract of servicePlatform workers under management control
Insurer pool (Jan 2026)24 designated insurers6 designated PO insurers
Compensation limits (from 1 Nov 2025)S$269k death / S$346k PI / S$53k medicalSame

Per the MOM press release of 17 December 2024, platform operators must cover all medical expenses related to work accidents up to the WICA medical-expenses cap (S$53,000 from 1 November 2025 per the MOM 8 February 2024 announcement) or one year from the date of the accident, whichever comes first — the limits move in lockstep with the employer regime.

What about hybrid businesses?

Some SaaS / fleet / logistics businesses hold both employees (drivers paid on payroll) and platform-style independent operators. Per MOM's self-assessment guidance, the employer-vs-platform-operator determination is made based on the management-control test for each cohort — payroll drivers go on the employer WICA policy; platform-controlled riders go on the PO WICA policy.

What This Means for Your Business

If you operate a platform (or are uncertain whether you qualify as one), companies typically need to:

  1. Self-assess using MOM's published criteria. Notify MOM of platform-operator status if applicable
  2. Buy from a designated PO insurer — only the 6 listed above can issue compliant policies
  3. Reconcile your payroll vs. platform-worker cohorts : a hybrid business may need both an employer WICA and a PO WICA policy
  4. Update payroll/payment systems for CPF contributions (mandatory for platform workers born on/after 1 January 1995, optional opt-in for older workers)
  5. Adopt the Approved Code of Practice for Platform Services issued by the WSH Council, which took effect 1 January 2025

Questions to Ask Your Adviser

  1. "We have W-2 dispatchers and platform-controlled riders — do we need two separate WICA policies from two different lists?"
  2. "Three of the six designated PO insurers quoted us. What's the difference in policy wording on rider 'on the way to a pickup' status?"
  3. "Our riders use their own motorcycles — does the PO WICA cover damage to their vehicles, or only personal injury?"
  4. "How does the ACOP for Platform Services flow into our PO WICA underwriting?"
  5. "If a rider is injured working for two platforms simultaneously, which PO's policy responds first?"

Related Information

Published 3 May 2026. Source verified 3 May 2026. COVA is an introducer under MAS Notice FAA-N02. We do not recommend insurance products. We provide factual information sourced from primary regulators and route you to a licensed IFA who can match a policy to your specific situation.